- Document Name: Citizen Complaints Policy
- Description: This Policy outlines PRDOH’s responsibility to ensure that all complaints are dealt with promptly and consistently and at a minimum, to provide a timely, substantive written response to every written complaint, within fifteen (15) working days, where practicable, as a CDBG grant recipient. 24 C.F.R. § 91.115(h). Therefore, this policy is intended to serve as guidance for the responsible, efficient, and transparent oversight of citizen complaints through the implementation of a structure that properly organizes policy and systems necessary to uphold PRDOH’s responsibility. As well, this policy serves to encourage individuals to express their complaints on any issues related to the general administration of CDBG-DR funds, for these to be addressed and, where appropriate, acted upon.
CDBG
Departamento de la Vivienda
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The Puerto Rico Department of Housing and the CDBG-DR/MIT Program does not discriminate on the basis of race, color, national origin, sex, age, religion, sexual orientation, gender identity or disability. Reasonable accommodations, including assistance and services, are provided upon request to allow a person with a disability an equal opportunity to participate in all programs and activities. The Puerto Rico Department of Housing continually strives to make this web platform easy to navigate for screen readers, as well as other accessibility-related functionality, in addition to providing access to documents. To request assistance with this website or copy of a specific document, you may contact 1-833-234-2324.
Last update: 11-01-2024 EN Bottom disclaimer
