{"id":12641,"date":"2022-10-03T12:16:01","date_gmt":"2022-10-03T16:16:01","guid":{"rendered":"https:\/\/recuperacion.pr.gov\/download\/citizen-complaints-policy\/"},"modified":"2025-10-30T12:28:43","modified_gmt":"2025-10-30T16:28:43","slug":"citizen-complaints-policy","status":"publish","type":"wpdmpro","link":"https:\/\/recuperacion.pr.gov\/en\/download\/citizen-complaints-policy\/","title":{"rendered":"Citizen Complaints Policy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":53367,"comment_status":"closed","ping_status":"closed","template":"","meta":{"__wpdm_changelog":[]},"wpdmcategory":[174],"wpdmtag":[],"class_list":["post-12641","wpdmpro","type-wpdmpro","status-publish","has-post-thumbnail","hentry","wpdmcategory-general-policies","clearfix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Citizen Complaints Policy - CDBG-DR\/MIT Recovery Funds<\/title>\n<meta name=\"description\" content=\"This Policy outlines PRDOH\u2019s responsibility to ensure that all complaints are dealt with promptly and consistently and at a minimum, to provide a timely, substantive written response to every written complaint, within fifteen (15) working days, where practicable, as a CDBG grant recipient. 24 C.F.R. \u00a7 91.115(h).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/recuperacion.pr.gov\/en\/download\/citizen-complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Citizen Complaints Policy - 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